01
Return Eligibility
A return request may be considered when the received product is incorrect, significantly different from the confirmed order, defective upon receipt, or damaged during shipment and reported promptly.
Buyer Protection
Return & Refund Policy
Return and refund requests are reviewed case by case to protect product condition, fitment accuracy, transaction clarity, and fairness for both buyers and JMR Racing.
Important
Do not install or use the product before reporting an issue.
Return or refund eligibility may be affected if a product has been installed, used, modified, damaged, or returned without its original packaging unless the issue is confirmed as a manufacturing defect or shipping-related damage.
Policy Overview
Every request is reviewed fairly.
Because exhaust products depend on model, year, variant, fitment, and product condition, every return or refund inquiry must be reviewed using the related order details and supporting evidence.
02
Non-Returnable Conditions
Products that have been installed, used, modified, scratched, damaged after delivery, or returned incomplete may not be eligible for return or refund unless approved through review.
03
Fitment Responsibility
Customers must provide accurate motorcycle make, model, engine size, and production year. Returns caused by incorrect customer-supplied fitment information may not be approved.
04
Refund Review
Refunds are processed only after the request, product condition, supporting evidence, and applicable return requirements have been reviewed and approved by JMR Racing.
05
Return Shipping Cost
Return shipping cost is reviewed according to the cause of the issue. Costs resulting from an approved JMR error or confirmed defect may be handled differently from customer selection mistakes.
06
Damaged Shipment
If the package arrives damaged, customers should photograph the package and product before installation, retain the packaging, and contact JMR Racing as soon as possible.
Product Inspection
Keep the product uninstalled during review.
Product condition is an important part of determining return or refund eligibility.
Original Packaging
Retain packaging and all included parts.
Original packaging and complete components help support a clear return review.
Damaged Shipment
Document damage immediately.
Clear photographs of the package and product help us evaluate shipping-related claims.
How to Request Review
Start a clear and complete claim.
Provide your order information and evidence so the JMR Racing team can evaluate the request accurately.
01
Contact JMR Racing
Send your order number and briefly explain the issue encountered with the received product.
02
Provide Supporting Evidence
Share photographs or video of the product, packaging, label, fitment concern, or shipping damage where relevant.
03
Wait for Review Decision
JMR Racing will assess the request and communicate the approved resolution or required next steps.
Need Assistance?
Contact us before returning any product.
Do not ship a product back without prior review and return approval from JMR Racing. Our team will help determine the proper next step.